Aftercare and Returns Policy

Aftercare and Returns Policy

LIFESPAN …………. Up to 9 months with correct aftercare and regular professional maintenance appointments. We recommend using Hair Kings shampoo and conditioner . We advise up to 9 months but will not be held responsible if products do not reach that time frame. We can not be held responsible for end users lack of care/maintenance.  

The weft has a machine made track and the track is stitched therefore when the hair weft is cut there can be some loose hairs that may come away . This product can shed ,we recommend a flat weft /secret weft for minimal shedding  

Please be made aware because of the way are rooted shades are processed ,there can be fading to the root shade. This can be evident as early as 6 weeks after initial fitting and is not a fault with the product . We are not held responsible for any hair colours that do not meet expectation when a hair dye is re-applied, this is always at your own risk. We do offer shades without a rooted shade pre- applied. We do not recommend the use of OGX aftercare. We advise professional salon products to be used with the exception of Olaplex . 

We are aware sulphate free haircare is so gentle to the hair that from time to time a build up can be felt on the hair where the sulphate free product has failed to remove product build up etc. In this instance we advise a purifying shampoo and a deep condition afterwards. This is not advised every wash as the hair can become dry/brittle. Our hair products are processed from a ‘real’ product and will perform exactly like that of natural hair. Some donors hair may hold a style longer than other donors hair, some may require more maintenance than a previous set. It is impossible to advise 2 sets will react/behave the same. We do not deem this as a fault . We can not guarantee every set of extensions will hold a style. 

Please note hair will fade just like the natural hair shade fades and this can be evident sooner in ash shades and speciality shades eg white blondes, silver ,rooted shades. 

RETURNS  

The Weft House accepts returns of unwanted, unused items within 28 days of purchase, provided they are in their original untampered packaging with all tags and banding in tact . Returns require an order number and proof of purchase but the company does not refund postage costs and does not offer exchanges. A copy of your invoice  or invoice number must be included.      

Quality Products, Quality Care 

The longevity and lusciousness of hair extensions are directly linked to the quality of products used. Stick to Remi Cachet Hair Care products, specifically formulated to complement and enhance your Remi Cachet hair extensions. This not only ensures they last longer but also reinforces the trust and satisfaction of your clients, positioning you as their go-to expert for all their hair extension care needs.  

To Dye or Not to Dye? 

When it comes to colouring hair extensions, tread carefully. Our stance is clear: we recommend keeping our hair extensions in their original colour. Deciding to colour or tone them falls entirely under your responsibility and risk. Remember, these extensions have already undergone chemical processing. Choosing to alter their colour could compromise their integrity and appearance. If a colour change is a must, consider dyeing the client’s natural hair to match the extensions before installation. This strategy ensures a seamless blend and maintains the health of the extensions. 

Preparation is Key 

Ensure the hair is clean and completely dry before starting. While a pre-application shampoo with deep cleansing abilities is a smart choice, it’s not an absolute must. However, steer clear of conditioners, hair masks, or any styling products pre-application. These can sabotage the process by causing slippage and preventing the adhesives from bonding securely to the natural hair. 

Essential Washing Techniques 

Pause before you plunge into washing those newly applied hair extensions! For the first 48 hours, it’s best to avoid washing , allowing the adhesive to fully bond and set. When it comes to routine washes, less is more: aim for no more than three times a week to keep over-washing at bay. Too much washing can strip the extensions of moisture, leading to dryness, damage, and premature wear. 

Start the washing process right by gently detangling from ends to roots with a soft brush—our Paddle Brush or Smoothing Brush are perfect for the job. Opt for lukewarm water and a gentle lather with Remi Cachet Shampoo, avoiding vigorous massages or twists that could tangle or stress the extensions. 

Conditioning is crucial, but it’s all about location. Apply Remi Cachet Conditioner to the mid-lengths and ends only, steering clear of the roots and bonded areas to prevent slippage and buildup. A thorough rinse ensures your extensions remain light, fresh, and fabulously soft.  

Drying Like a Pro 

The secret to perfectly dried extensions starts right after washing. Instead of rubbing, opt for gently squeezing out the water and pat dry with our specialised Extension Towel. Elevate your extension care by applying our nourishing Hair Oil from the tips upward, carefully avoiding the bonded areas. Start on a cool setting to protect those bonds, then gradually shift to your normal heat setting. Remember, air drying is a no-go as it can weaken the bonds, risking your extensions’ security. 

Styling with Precision 

When styling, the world of heat tools is your oyster, from hair straighteners to curling tongs and beyond. Yet, the golden rule is to keep the heat low to protect your extensions. Our Miracle Mist is your best ally, shielding your hair from heat damage. Always remember to steer clear of the bonds with heat to prevent any mishaps. 

Brushing without Breakage 

For detangling, our Paddle Brush becomes your trusty sidekick, designed to glide through extensions without snagging. Begin at the ends and gently work your way up, supporting the bonds to minimise stress on the hair. Encountering tangles? Our Miracle Mist comes to the rescue again, easing out knots with ease. Regular, gentle brushing is key to avoiding tangles and maintaining the sleekness of your extensions. Wet hair is more vulnerable, so switch to our Waving Comb for any post-shower combing to avoid damage. 

Blonde and lighter hair extensions are particularly vulnerable to discolouration, which can result from various environmental factors. To protect these precious strands, vigilance against products containing UV protectants, sunscreens, false tanning lotions, perfumes, and some heat protectants is key. These products can unwittingly alter your extensions’ hue to unwanted shades of pink, peach, or copper, especially when mixed with hard water, leading to a chemical reaction that changes the hair’s colour. 

Summer intensifies these risks, with increased exposure to sun, sea, and swimming pool chemicals. Yet, the threat of discolouration isn’t confined to vacations abroad; it can strike just as easily at home. 

To combat these challenges, we recommend the Malibu C Hard Water Sachets or Wellness Kit. These products work wonders in removing build-up and correcting any unwanted shifts in colour, especially effective when used promptly after discolouration is noticed. They’re also great preventative tools against hard water effects and the cumulative impact of product use. 

Be wary of hair oils with artificial colourings that can stain when heated; opt instead for clear oils like our recommended Remi Cachet Hair Oil to keep your extensions pristine. 

Fading, on the other hand, is a natural process affecting all hair over time. Factors accelerating fading include certain hair care ingredients, UV exposure, and the rigours of styling tools. Ash tones and vibrant colours are especially fade-prone due to their dyeing processes. 

Restoring faded extensions to their original glory is a delicate process that often involves recolouring—a task best left to skilled professionals, though it comes with risks to hair health. 

In essence, keeping hair extensions vibrant and true-to-tone requires a blend of preventive care, timely intervention, and a deep understanding of the elements at play. As stylists, your role in navigating these challenges is invaluable, ensuring every client’s extensions remain as lustrous and beautiful as intended. 

Scheduling regular maintenance appointments is essential for the enduring allure and integrity of hair extensions. These sessions allow for professional assessment and adjustment of the extensions, ensuring they evolve seamlessly with the client’s natural hair growth and styling needs. 

Utilising the correct tools and products for removal is paramount. Whether it’s Adhesive remove for tape-in extensions and flat tips or Removal Pliers for pre-bonded types, or Pro Micro Pliers for ring or lock extensions, choosing the right equipment safeguards the hair’s condition during the removal process. 

Products may be returned for a refund within 60 days of purchase if they remain in their original, unopened packaging, with health and hygiene (security) tags intact. We reserve the right to decline returns for any reason at any time. Refunds for unwanted products vary based on return timing: 100% within 30 days, 75% between 30-45 days, and 50% between 45-60 days. 

You are responsible for the returned products until they reach our warehouse. Return costs and risks are your responsibility, and we recommend using a tracked and insured postage service for proof of delivery. All products are inspected upon return. If a product is returned that is not in its original condition, damaged, had its health and hygiene (security) tags removed, or in unsaleable condition, we won’t be able to give you a refund and we may have to send the products back to you and ask you to cover the delivery costs. 

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 20th February 2024.